Shipping and Handling

Which shipping carrier do you use?
All shipping is via Canada Post or our local delivery team.
What are your shipping rates?
Free shipping within Canada for orders over $150. $15 flat rate for ground shipping within the province of British Columbia and $20 flat rate for ground shipping outside the province of British Columbia for orders under $150.

Shipping rates outside of Canada will be calculated upon checkout. Customers are responsible for any import fees, duties, customs, taxes and brokerage fees that may be incurred.
Can I pick my order up in-store instead?
Yes! An in-store pickup option is available for shoppers in the Vancouver area who would like to avoid shipping charges. Orders can be collected at our 3740 Main Street store.
How long will it take to receive my order?
For all shipments please allow 3-5 days for handling and between 6-10 business days for your order to arrive. All orders are shipped Monday through Friday. Orders received on Saturdays, Sundays, or Stat Holidays will be processed on the next business day. Please note that orders placed during these times may take an additional 2 to 3 days to be fulfilled.
Do you accept cancellations?
Order cancellations are accepted within 24 hours of payment by contacting us at Please note that once the shipping process has started, the order cannot be cancelled.
Do you accept returns?
Our return policy differs depending on item type. For more information, click HERE.